Business Approach
Our business approach involves establishing long-term business relationships where combined Acrodex/customer teams can work together in trust-based work environments. These teams enable efficiency through integrating processes and tools that cross organizational boundaries and security zones. The result: significant productivity gains from new operational efficiencies.
Creating customer value during our engagements is paramount. From our perspective, value is more than “cost-effective”; value involves identifying opportunities that create new business for our clients. Our value-based solutions remove technical barriers, introduce alternative approaches, eliminate risks, and improve flexibility.
Total Solution
Acrodex’s “One-Team” approach involves integrating our technical competencies into solution-based services that meet or exceed customer needs. This customer-centric approach is realized by integrating our central and regional teams. Working directly with our customers, our regional teams identify business opportunities that leverage our corporate technical competencies. As the opportunity grows, we implement a continuous learning program that integrates our IT knowledge with the customer-specific situation. Together the Acrodex/customer team is able to introduce efficiencies that benefit everyone involved.
Trusted Advisor
Our position in the marketplace as a premier provider of strategic information technology solutions is supported by our capacity to be a trusted advisor for our customers. Acrodex’s consultants can be used when assessing existing capabilities and developing long-term IT strategies. You can expect our team to bring forward unbiased recommendations that are founded on industry best-practice knowledge.
As an independent solution provider, Acrodex has access to multiple sources of products from multiple manufacturers. We act on the behalf of our customers to integrate the best available technologies (at the best price) into our business-centric solutions.
Flexibility
Acrodex builds flexibility into its business approach through building flexible project teams, defining clear decision-making authorities, and adapting our business processes to meet the needs of our customers. Our flexibility is supported by a flexible technical staff and a management team capable of quickly addressing the needs of our customers.
Commitment to Industry Standards
Acrodex is committed to delivering services using industry accepted standards including COBIT, ITIL v3, and ISO 9001:20000. These standards build consistency as Acrodex’s technical teams work across multiple customer environments. Benefits include: reusable knowledge assets, standard language, improved communications, conformity, and reduced training. These standards also promote operational maturity – a predecessor to building fault-tolerance reliable solutions that support mission critical business functions.
Acrodex uses mature project management processes in the delivery of our solution-based services. Our project management team is supported by a central project management office (PMO) that provides methodology support, assists with project tracking, and facilitates project quality processes. Acrodex follows industry best practices as defined in the Project Management Institute’s PMBOK v3 (Project Management Body of Knowledge).
Commitment to Continuous Services
In 2008 Acrodex developed a business continuity framework that is used internally to continuously strengthen its tolerance to business disruption. This framework was introduced to ensure continuous services to our customers during potentially disruptive situations. The introduction of our business continuity program provides assurance to our customers: they can depend on Acrodex to manage their IT infrastructures. Any disruptions will be minimized through active prevention, pre-planned response, and effective crisis management.
Our business continuity framework implements a top-down approach that governs the development of our continuous services. The framework creates a unified strategy to integrate continuous learning, business impact assessments, quality management, workplace safety, security management, business process design, and disaster recovery activities. This business-led approach is extended to our customer environments a part of our service level agreements and supports our commitment to service excellence beyond the SLA.
