Managed Services

Your business is unique. We recognize that every business is different, but all value agility and choice. That’s why Acrodex offers its solutions in a range of deployment options to suit each of our customers. These include:

• Turnkey solutions: bundled offerings that are fast and affordable to deploy
• IT Skills and “How-To-Do-It” Supplier: the technical know-how for your business needs, on a time and materials basis
• Strategic Outsourcing: management of your IT operations, relieving you of the need for IT staff
• Collaborative Services: we provide hosting and provision of equipment and you provide the personnel and infrastructure to operate the system.

An Acrodex solution will leverage our multi-vendor alliances ensuring the best fit for your IT servicing needs.

What is Managed Services Focus?

• IT Advisor with Strategic Outsourcing and Insourcing models; Efficiency & ROI
• IT Advisor with TURNKEY models; Cost Effective Bundled Solutions
• IT Skills and “How-To-Do-It” Provider: the technical know-how for business needs on a time & material basis in current accounts.

• “End User Experience” (Front End Services)
• Desktop Software and Hardware Support
• Desktop Software Packaging & Hardware Rollouts
• Asset, Printer, and Device Management
• Quality, Change, Problem, & Incident Management

• “IT Infrastructure & Delivery” (Back End Services)
• Server Hardware and OS Management
• Storage, Backup and Restoration Management
• Application and Device Management
• Quality, Change, Problem, and Incident Management
• Data Centre Management

Our goal is to maintain and extend strategic relationships with our client partners. Initially we might assist clients in cutting costs and avoiding the overhead of managing technology. The relationship may grow to a point where we assist clients in making IT an integral part of their business strategy, thereby increasing their competitiveness in the global marketplace.

In an industry fraught with changing loyalties due to the high rate of new technologies entering the market, we are proud to host some of the most long-standing customer relationships.

Some examples of our client relationships include:

• Preferred vendor where we are the vendor of choice for provisioning technology products
• Skills supplier providing skills on a time and materials basis
• Out-tasking Services where we assume full responsibility for specific tasks in the management, support and integration services for IT operations. These include Helpdesk, Desktop, Network, Storage, Data Center Facilities, UNIX, Microsoft, Quality Assurance, and customer support services and can extend to application management and e-business services
• Strategic Outsourcing where we assume full responsibility for the entire IT operations
• Collaborative Services where we provide hosting and provision of equipment and the client provides the personnel and infrastructure to operate the system
• Pure-player involving multi-vendor alliances.

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