WEYBURN, Saskatchewan – Acrodex experts fix the email accounts of 8000 students, all in a day’s work. Less than a week into the new school year, South East Cornerstone School Division students were not able to access their email accounts. The school division’s staff decided to call the Office 365 “A” Team, Acrodex.
Jeff Koziuk, Acrodex Sales Manager, received the call 8:00am on the morning of September 3rd. Just a few hours later, Acrodex was able to assemble an action squad. We called an emergency meeting involving the client and our Office 365 team. By 4:00pm we had mapped out a plan that would resolve the problem.
Once the plan was in place, we contacted the client requesting permission to proceed with the fix. That evening, after regular business hours, the Acrodex team commenced work to begin resolving the problem.
By 5:00am the following morning, students could access their mailboxes and total email functionality had been restored. The users were immediately able to take advantage of this incredible cloud technology.
“Solving these sorts of problems are not new to us” said Koziuk. “This was just a unique situation given the timing and potential repercussions of the issue. We were happy to help. I’m sure the students were eager to use their new email but we needed to assess the situation objectively to ensure the fix was going to be successful.”
This was a major issue and the school division’s technical department knew they had to act fast. Emailing is a critical communication tool in the learning process today and especially imperative during the start of a new term. Though Acrodex’s regional department is located in Winnipeg, Jeff and team were able to assess the situation, create a plan, coordinate with the client, and resolve the problem—all within 24 hours.
South East Cornerstone Public School Division is very pleased to have access to the very broad based and skilled technology services offered by Acrodex. “We find their support not only to be highly skilled and qualified but also very timely,” said a spokesperson. “It is our pleasure to seek support from a company whose excellent corporate leadership is directed and supports a large scale technology vision in an ever expanding technology field.”